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FAQ

FAQ’s

HOW DO I BECOME A CATAPULT MEMBER?

We have an application process for all of our memberships. You can fill out that application here for any of those options.

AM I A GOOD FIT FOR CATAPULT?

Catapult is designed to serve entrepreneurs, small business owners, and remote workers by providing all the amenities they need to operate their business at a fraction of the price. Not only does membership grant you access to amenities including fiber-optic wifi, conference rooms, 24/7 access, coffee and snacks, printing, and more, but sharing your office space with 150+ business owners is a perfect way to build your network and collaborate on projects with other small business professionals.

HOW LONG ARE THE MEMBERSHIP CONTRACTS AT CATAPULT?

All memberships at Catapult are month-to-month to remain as flexible as the schedule of an entrepreneur.

WHEN IS THE BEST TIME TO JOIN CATAPULT?

Whenever is best for you! We prorate your first of the month of membership to make sure you get your money’s worth.

CAN I BUY ONE MEMBERSHIP AND SEND MY EMPLOYEES INTO THE SPACE?

Q: What is the Catapult Kitchen Incubator?

A: The Catapult Kitchen Incubator is designed for start-up food businesses who are seeking to launch, grow, and scale their businesses. We primarily provide subsidized commercial kitchen space, coupled with resources for permitting, access to mentors, and discounted educational opportunities.

 

Q: Who is a good fit for the Kitchen Incubator?

A: We are a fit for companies, such as packaged food products, pre-restaurant, or pre-bakery concepts, who are looking for space + resources to grow their business. Our goal to see our members launch into a space of their own within six months to three years.

Unfortunately, at this time, we are not a fit for hot dog carts or food trucks. If you are pursuing this genre of food business, we would be happy to refer you other options in our community.

 

Q: What are the benefits of Kitchen Incubator membership?

A: Benefits to membership at Catapult include licensed commercial kitchen space, 24/7 kitchen access, permitting guidance, provided equipment and smallwares, complimentary coworking membership, cross promotion, preferential event catering arrangements, a downtown location and discounted education programming

 

Q: How do I become a Kitchen Incubator member?

A: Because of our mission, Catapult is intentional about the businesses we accept as incubator members. Our process includes three steps. First, we have an interest form that gives us a snapshot of your business and allows us to follow up with you on your interest to schedule a tour of our space. After, we schedule a kitchen tour to review details about the operation in the kitchen and the documentation needed to formalize your food business. The final step is an interview and tasting where we dive into questions about the long term goals of your company, your strategy to achieve those goals, and sample a small portion of your signature product.

 

Q: How does Catapult make the Kitchen Incubator membership decision?

A: After the interview and tasting process, the Catapult team evaluates the business along three main criteria: potential for launch, new to Lakeland concept, and compatibility in a shared space.

  

Q: What happens after acceptance into the Kitchen Incubator?

A: After the interview process, the next step is onboarding into the kitchen. Onboarding includes meeting for orientation, gathering needed documentation, and obtaining permitting to operate in the kitchen. Each business operating out of our space has an annual food permit from a licensing agency in Florida. 

  

Q: What type of documentation do I need to operate in the kitchen?

A: There are several pieces of documentation needed to transform a start-up idea into a formalized business. The bolded and italicized items must be submitted to Catapult prior to the opening inspection for an annual food permit.

  • Business Entity Paperwork
  • Florida Fictitious Name (if applicable)
  • Employer Identification Number
  • Sales Tax ID Number
  • Business Bank Account
  • ServSafe Food Manager Certification
  • Insurance
  • Annual Food Permit
  • Polk County Business Tax Account
  • City of Lakeland Business Tax Receipt

Catapult has created a separate guide to review how to obtain each piece of documentation. This guide is available upon request, or through this link.

 

Q: How long does it take to get into the kitchen?

A: Depending on the business owner, this process could take anywhere from two weeks to two months. It is the business owner’s responsibility to gather the documents needed and to apply for the permits. After acceptance into the kitchen, it is Catapult’s goal for each member to be licensed within a month’s time.

 

Q: Who licenses the businesses operating in the kitchen?

A: There are three agencies that regulate food businesses in Florida – the Department of Agriculture and Consumer Services (DACS), the Department of Business and Professional Regulation (DBPR), and the Department of Health (DOH).

We primarily interact with DACS, who licenses bakeries and packaged products, and DBPR, who licenses caterers and plated foods. The kitchen director can help members discover which agency has jurisdiction over their business.

 

Q: How does pricing and billing work?

A: The Catapult Kitchen Incubator has an hourly pricing model that scales with the business that we serve. Our base price is $10/hour or $5/hour for off-peak kitchen usage (10:00 p.m. – 6:00 a.m.) with a 10 hour monthly minimum. Custom storage pricing and complimentary coworking are also included.

 

Q: How do I learn more about the Catapult Kitchen Incubator?

A: We would love to connect with you and share more about our kitchen and the work that we do. Email our kitchen director, Maggie (maggie@catapultlakeland.com) to schedule a tour of our space.

 

Q: Can my friends and I have a cooking competition, pizza party, cookie decorating party or something similar at Catapult?

A: As a kitchen incubator, our focus is on serving businesses who need the commercial kitchen space to produce their products and scale their operation. However, there are other options in our community that could serve this need, such as Publix Aprons Cooking School or NFocus Studios.

CAN I TRY OUT CATAPULT WITHOUT COMMITTING TO A MEMBERSHIP?

We’d love to have you join us for a day pass! We offer day passes from 8:30am to 5:00pm on weekdays. For $20.00, you get access to wifi, coffee, snacks, and our community for the day. Day passes can be purchased in person with a credit/debit card or online here

AM I ALLOWED TO MAKE PHONE/VIDEO CALLS IN THE WORKSPACE?

Absolutely! Catapult hosts a perpetual “quiet chatter” and members are more than welcome to take phone calls or video calls. That being said—be cognizant of those around you. If you are relaying sensitive information or feel that you are disturbing the peace of the primary workspace, we have a sound-proof phone booth to house you and your conversation.

WHAT IS CATAPULT'S GUEST POLICY?

We love providing a professional space for our members to host guests. Members may reserve a conference room or classroom for their meeting, or if they’d prefer to work/meet in the coworking space, they’ll simply purchase a day pass for each guest.

CAN I HOST A MEETING OUTSIDE OF BUSINESS HOURS?

We understand that your business may not conform to the normal 9 to 5. As long as a conference room/classroom is reserved, members may host meetings outside of normal operating hours.

CAN I BRING MY CHILD TO WORK WITH ME AT CATAPULT?

To maintain a professional environment and for liability reasons, Catapult does not allow any children under the age of 13 in the office.

CAN I BRING FOOD TO CATAPULT?

Of course! In fact, we even have a member kitchen including a fridge, freezer, ice machine, microwave, and toaster oven.

CAN I USE CATAPULT AS MY BUSINESS' MAILING ADRESS?

One of the amenities that we offer with any membership at Catapult is access to our mailing address to register your business and receive business mail–all coworking members will have individual mail boxes and there will also be a designated package area.Catapult is not responsible for any lost, stolen, or damaged mail.

Hey! I'm Michelle, Catapult's Guest Services Coordinator.

If you have any other questions at all, please shoot me an email at michelle@catapultlakeland.com or give us a call at (863)-940-9660. I would love to help you find the answers you are looking for!